FAQs - Answers to Common Questions | John Auto Spare Parts

1. What types of car parts do you offer?

We offer a wide range of car parts, including genuine OEM (Original Equipment Manufacturer) parts and high-quality aftermarket parts for Mercedes-Benz, BMW, Audi, Volkswagen, Porsche, and Land Rover vehicles. These parts cover various categories such as engine components, brakes, suspension, electrical systems, and more.
Yes, we take pride in offering genuine OEM parts directly from the manufacturers, ensuring you receive parts that meet the highest quality and safety standards. Additionally, we also provide carefully selected aftermarket parts that meet or exceed OEM specifications, providing you with cost-effective alternatives without compromising quality.
To find the right part for your vehicle, simply contact us and send us your VIN/Chassis number and the car part you need. We will provide you with a list of compatible parts.
Yes, many of our parts come with warranties, both for genuine OEM and aftermarket parts. Warranty details may vary by manufacturer and part type, so be sure to check the product description or contact our customer support team for specific warranty information.
We only accept PayPal as our main payment method for now. Rest assured that your payment information is kept secure and confidential.
Ordering from our online store is easy. Simply add the desired items to your cart, proceed to checkout, and follow the instructions to complete your purchase. If you encounter any issues or have questions during the ordering process, our customer support team is available to assist you.
Shipping times may vary depending on your location and the availability of the part. We offer various shipping options, including standard and expedited shipping. You can select your preferred shipping method during the checkout process, and estimated delivery times will be provided in the checkout.
We have a hassle-free return policy. If you receive a defective or incorrect part, or if you change your mind about a purchase, you can initiate a return within 30 days of receiving the item. Please refer to our Return/Refund Policy page for detailed instructions and conditions.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. During the checkout process, you can select your country, and shipping options and costs will be displayed. If country is not in the options, it's most likely we do not cater shipping on that country.
You can reach our friendly customer support team through our Contact Us page on the website. We're here to assist you with any questions, concerns, or assistance you may need regarding our products, orders, or services.